Shop Policies

Last Updated June 4, 2021
Please be sure to check the policies for your product prior to purchasing. 
Please contact with any questions!


All items can be purchased using our direct check out system. For custom purchases, please contact us so we may provide a custom link with details of the piece and all payment and shipping information. 


Every Simply Pallets piece is handmade to order and take 1-2 weeks to create. Once made, we ship products using 1-3 day USPS priority shipping. If you need a piece created quickly or shipped by an alternative carrier please contact us prior to ordering, or include details in the notes when you check out.

-- PLEASE REFER TO REFUND POLICY to learn about how we handle damaged items, lost items, or items shipped to the wrong address.

INTERNATIONAL SALES - We offer free shipping to all US states and territories! Other countries may require additional fees and costs from customs that are not included in our prices and which will not be reimbursed by Simply Pallets.

Refunds and Exchanges

We ALWAYS strive to provide excellent products and great customer service. If you receive a product that is not satisfactory, we want to know about it. Please do not hesitate to contact us with any questions regarding our policies before or after purchase.


All custom orders can be purchased using a custom link provided by the seller. It is the responsibility of the customer to read all details included in the link. Once the piece is started REFUNDS WILL NOT BE ACCEPTED, though changes can be made during approval process. A picture of the final piece will be emailed prior to shipping for approval. If piece is approved by customer, no changes can be made and item will be shipped with no refunds accepted. 

*** If custom piece is lost or damaged, lost or damaged policies apply.


If an item arrives damaged, please provide a picture of the damaged item to Message must be sent with provided pictures within one week of delivery date (as tracked during shipment). 

Once message and pictures are received Simply Pallets will provide a return label if item is expected to be sent back. Refund or replacement (determined on a case by case basis) will be provided at that time. 

*No refund or replacement will be provided unless these procedures are followed.


Simply Pallets items are handmade to order and can take 1-2 weeks to create. Once pieces are made and shipped Simply Pallets is not responsible for any delay in delivery time. 

**If you need a piece quickly, please message us PRIOR to purchasing! We can expedite pieces on an individual basis, though delays in actual ship times are still out of our control and refunds will not be provided in those instances. Purchasing an expedited piece means we will make the item faster, not that delivery times are shorter. 


If the item was shipped to the wrong address because the wrong information was provided during check out Simply Pallets is not responsible for additional shipping costs. If a refund is requested (and the item qualifies for a regund i.e. not a custom product) the refund will be provided with the cost of shipping deducted. If the order needs to be shipped a second time a custom listing for the cost of the second shipment will be sent, and must be purchased prior to the item being re-shipped.

If the item was shipped to the wrong place due to an error by Simply Pallets, we will resend the item to the correct address at no charge.


If an item is lost and such is reflected in the tracking information, more time may need to be allowed for item to be recovered by USPS. If more than 1-2 weeks has passed with no update (accepted time varies throughout the year, as delays are more common during the holiday season), we will do our best to find the item or provide a replacement.

**If item is marked delivered by USPS it is not considered a lost item. If customer is unable to find item marked "delivered" and a wrong address or theft is suspected, customer must contact USPS or other mail carrier for investigation/claims.


If you would like to exchange an item, the exchange must occur within one week of receiving the item. We are NOT responsible for shipping charges to have the item sent back to us, but we will pay to have the new item shipped. The new item will not be shipped until the old item has been returned to us undamaged.

*If exchange is requested due to damage, please follow damaged item policies.


All refund requests must be sent within seven days of delivery date (as noted on USPS tracking information). 

Refunds requested because of damage must follow "damaged item" policies.

If you are requesting a refund due to being unsatisfied with your product please do not hesitate to contact us! We would love to try to send a replacement item that meets your expectations. 

If the item meets our quality standards and return is being requested because customer changed mind about purchase, the item must be shipped back, undamaged, by customer. Once the request has been sent and approved and the piece is shipped back undamaged, a full refund of the initial cost of the piece will be issued.

FOR REFUNDS OR EXCHANGES please mail undamaged piece to:

Simply Pallets
7711 Old Fort Sugar Hill Rd
Marion, NC 28752


Additional policies and FAQs

Please contact us with any questions about our shop policies.
Thank you!